In a drive to improve our on-site support and service levels in provinces where we do not currently have offices, we recently held a 3rd Party Technicians Certification Program at our Midrand branch.
The following people are now certified to install and support Aura as well as supply Cosoft approved hardware locally.
Patience Nduke has recently been appointed as an approved Aura Value Added Reseller in Tanzania. This license allows Patience to generate revenue in Tanzania by selling Aura and supporting the product locally.
We plan to use Value Added Resellers to expand our reach and improve upon service delivery throughout Africa. Aura Value Added Resellers will have access to the same internal processes that Cosoft uses to manage operations in South Africa.
Cosoft is currently looking for Aura Value Added Resellers in the following regions:
Cosoft sponsored the 13th hole at the recent Debonairs Pizza Golf Day. All players were greeted with a smile by our two promotion girls and then immediately required to down a shot of Caramel Vodka. The 14th hole required players to mount a mechanical bull and hang on for dear life. The vodka had just enough time to settle nicely for their bull ride. Here are some photo's from the day.
We have recently employed four new employees in our helpdesk to help us with our goal of reducing the wait time in the phone queue.
They are currently undergoing training and will be taking calls from March.
We still have one vacancy to fill in the helpdesk in our Hilton branch. CV's can be sent to firstname.lastname@example.org.
We're always doing our best to improve our processes and systems at Cosoft and are now very proud to have recently updated our ISO status from ISO 9001:2000 to being ISO 9001:2008 compliant.
Congratulations to everyone at Cosoft. We obtained exceptional results our ISO Audit which has been renewed!
Cosoft has recently opened their newest Aura Training Centre in Hilton near Pietermaritzburg. The new training facility brings to three the number of training centres we now have.
Tyger Valley Cape Town
Our new training centre seats 8 students and we will now offer instructor led training classes for all customers in KZN. More information can be found on our training page here
2009 was a tough year for franchises. Most aspects of franchising were affected by difficult times – franchise sales, difficulties with franchisee relations, tough supplier negotiations and reduced consumer sales. We saw several customers either closing down or their businesses changing hands.
Much fun was had by all at the Cosoft Christmas Lunch at the Yellowwood Cafe in KZN.
You can check out the pics here.
All the Cosoft JHB Staff had our Christmas lunch yesterday at Rhapsody's in Centurion. Thanks Jacques for coming up from Cape Town and bringing your partner all that way too!
Check out the photos here.